Customer Service

At Oxfitter, your satisfaction is our top priority. We are dedicated to giving you a smooth and delightful buying experience as a men's leather footwear manufacturer, from perusing our inventory to getting your purchase and beyond. Our dedicated customer service team is available 24/7 to assist you with any questions, concerns, or feedback you may have.

Shipping and Delivery:

We understand that you're eager to receive your new leather shoes, which is why we strive to process and ship your order as quickly as possible. We offer Cash on Delivery as our payment method for your convenience. Our standard delivery time frame is four working days and applies to all of Pakistan. Shipping is free all over Pakistan.

15-Day Exchange Policy:

We want you to be completely satisfied with your Oxfitter purchase. If for any reason you're not happy with your shoes, we offer a hassle-free exchange policy within 15 days of receiving your order.

Conditions for Exchange:

The shoes must be in their original condition, unworn, and with all original packaging and tags intact.
You must provide proof of purchase (order confirmation or receipt).
The exchange must be initiated within 15 days of receiving your order.

Exchange Process:

Contact our customer service team via email at Oxfitter@gmail.com or by phone at 123 to initiate the exchange process.
Provide your order number and the reason for the exchange.
Our customer service team will provide you with instructions on how to return the shoes.
Once we receive the returned shoes and verify their condition, we will process your exchange and ship the new pair to you.

Frequently Asked Questions (FAQs):

To help answer common questions quickly, we've compiled a list of frequently asked questions:

What payment method do you accept?
Cash on Delivery only.
What if I receive a damaged or incorrect item?
Please contact our customer service team immediately at Oxfitter@gmail.com or by phone at +92 311 0464838. We will be happy to assist you in resolving the issue.
Is shipping free?
Yes, shipping is free all over Pakistan.
How can I contact customer service?
- Email: info@oxfitter.com
- Phone: +92 311 0464838