Exchange policy

 Exchange Policy
Last Updated: [14-Feb-2025]
Thank you for shopping with Oxfitter.com. We value your satisfaction and strive to provide you with high-quality products and service. If you are not completely satisfied with your purchase, we’re here to help with returns and exchanges under the terms outlined below.
Exchanges

We want you to be completely satisfied with your Oxfitter purchase. If for any reason you're not happy with your shoes, we offer a hassle-free exchange policy within 15 days of receiving your order.

Conditions for Exchange:

• The shoes must be in their original condition, unworn, and with all original packaging and tags intact.
• You must provide proof of purchase (order confirmation or receipt).
  The exchange must be initiated within 15 days of receiving your order.
  Exchange Process:
• Contact our customer service team via email at Oxfitter@gmail.com or by phone      at +92 311 0464838 to initiate the exchange process.
• Provide your order number and the reason for the exchange.
• Our customer service team will provide you with instructions on how to return the shoes.
• Once we receive the returned shoes and verify their condition, we will process your exchange and ship the new pair to you.

 

3. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately at support@gmail.com with your order number and a detailed description of the issue. We may request photographs to better understand the problem. We will work with you to promptly resolve the issue by offering an exchange, repair, or refund at no additional cost.

• Email: info@oxfitter.com
• Phone: +92 311 0464838